![]() The rooms were spacious, the hotel is charming, and the property is very large with multiple options for kids during down time. We were two families (four adults and five kids) in multiple rooms. Recently spent three nights at the Equinox between Christmas and New Year’s. Even the ones tirelessly clearing the floors of salt and snow trekked in by the guests Both Christmas Eve and Christmas Day, the servers, maintenance staff, Spa staff and front desk staff were great, enthusiastic, friendly, helpful. Exceptional Highlight: In this era of businesses lacking staff - The staff at the Equinox was exceptional. Most cold weather resorts have a heating system for the walkway. ![]() Walkway to hot tub dangerous, towels thrown down to make transit safer on ice.Hot tub was not really clean, had an odor.Wood and overhang near spa rotten, cover thrown over in a pile not folded neatly.Women’s locker bathing suit dryer broken on Dec 25.Men’s locker room was disgusting, needed thorough cleaning,.When we turned the thermostat down to 70, it turned off and didn’t turn on again, so rooms were uncomfortably cold again. A Technician arrived and simply turned the heat up to 80 degrees, which became too hot. Ěfter a few hours, we called the desk.Ěs we moved in, it seemed there was no heat on in the suite: the thermostat set to 60 degrees, we raised it to 70, after a few hours, it did not seem to work.Positive: Shower was big, water pressure great Heat in Suite: It was an exceptionally cold few days, with temps hovering from 10-20 degrees outside.Inside Doorknob loose, fell off on the 26th.Guest needs to walk in behind the toilet to turn and close the door.It’s evident that there’s not adequate insulation in walls or floors. ĝuring our stay we could hear the guests above us, this became extremely annoying on Christmas morning when we heard them moving loudly about their suite at 6:30am, then again on the 26th when we were trying to sleep in.No bedside tables for books or eyeglasses.ğireplace worked for a while, shut itself off, and never worked again in 3 days Televisions - Two in our suite, worked intermittently, persistently showing snow & static, often turned black scrolling the message: “Scrambled” or “Reloading” Main bedroom was surprisingly small.We called the desk and were instructed to open the cabinet and plug it in.When opened, the unstable bed rocked and even folded up on her a few times when she was in it.We had to call the desk for a comforter, as the linens only had a thin, worn blanket.When opened, the pull-out couch was unstable, with a very firm/uncomfortable mattress.Living room furniture was modest, institutional, not cozy or inviting. It continued to get worse as we explored the room and the property further. From there, our experience deteriorated quickly. ![]() The rooms had a full kitchen and dining room with a large table. We selected a suite with a pull-out bed for our 19-year old daughter. When I checked in for our December 24-26 stay, I was excited to learn we were in the Orvis House, as Orvis is a company synonymous with quality and excellence, I was anxious to see the suite. Pictures showed lounges and common rooms on the property and seasonal activities. Had entertainment including a pool and the Land Rover Experience. I found the Equinox through American Express Platinum Travel, and it checked all the boxes food, rooms, near skiing, only 4 hours from home.
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